Lightning Talk Tertiary Education Quality Standards Agency Conference 2019

Course Enhancement: Building a Service Model for Scalable Change (#43)

Lucinda Mathieson 1 , Dale Leszczynski 1 , Susan Trigg 1 , Shona Leitch 1 , Peter Ryan 1 , Leah Holt 1 , Jamilah Lambert 1
  1. RMIT University, Melbourne, VIC, Australia

In 2019, the Learning and Teaching Portfolio in the College of Business, RMIT further developed their Microsurgery initiative. Focusing on the continuous improvement of all courses, providing a service to which academic staff were empowered to showcase their practice within the College and at the same time assisted them in enhancing their courses, in the aptly named “Course Enhancement.”

 

Using a client service model, the Portfolio provided a contemporary and non-traditional way to support large scale change. Asking our academic staff about where they were and where they wanted to go allowed for valuable information that assisted in the Course Enhancement process and fed into the RMIT Quality Framework at both a course and program level.

 

Capturing these valuable data points and providing them to our service partners (both internal and external) allowed for stronger stakeholder engagement regardless of the service offering our academic staff requested. Our approach put data and the ability to make evidence-based decisions and the core of our service offering. 

 

This approach has built strong foundations, that will allow for continuous tailoring and improvement of our own processes ultimately allowing for the improvement of the student experience at RMIT.